Delivery Information
Lead Times
With the majority of our items being personalised we have lead times which can be seen below for each type. We aim to complete production of items as quickly as possible. Once items have been produced they will be dispatched based on the delivery option you choose. Note: Items can be dispatched without any receipt/order information so are perfect to send directly to the recipient.
Once you have placed your order we begin the process of personalising your item/s. The personalisation production time varies depending on the type of product. You need to approve the design we send you before we start the production.This then affects the total time from placing your order to delivery. Below you will see a guide to the lead times for our most common items.
Production Times
Below is a list of average production times based on product type. This information is just a guideline and may vary from product to product, please see product page for accurate information.
- Dispatched within 5-7 working days: Craft Supplies
- Dispatched within 7-12 working days: Handmade and Personalised Items
Please note: International orders can take longer
During busy times of the year such as the lead up to Christmas these times may increase, we advise you to place your order with plenty of time to spare during these busy times. If you are unsure about the time it will take for a product to be delivered please contact us and we will be able to give you a better indication of when the item will arrive at your door.
Delivery Charges
We offer delivery service in Malta & Gozo at €4 charge.
IMPORTANT: Product lead/production times still apply.
Please note: Not all services are available on every item. Always refer to the options given at checkout for the most accurate pricing.
RETURNS
How do I return my item?
We know what it’s like to purchase something and then regret the decision. If you have just purchased an order and changed your mind, then contact us immediately on +356 7961-9355. We can’t make any guarantees, but we will always do our best.
Unfortunately, we can’t accept returns of personalised gifts. All our products are personalised especially for you, (that’s why you love us) once an order has gone into production it then becomes non-refundable.
It goes without saying that if items are faulty or damaged we can assist in arranging a replacement.
Please contact one of our Customer Support heroes on +356 7961-9355. We really are a professional bunch!
My order has arrived and it’s broken!
Has the post been a little too excited delivering your item? There is nothing worse than patiently waiting for an item to be delivered only to find it has been damaged!
We know how important it is for your items to be in perfect condition.
Help us help you by sending our Customer Support heroes the details of the damaged item and we can work on getting a replacement sent out to you as soon as possible.
Please give us a call on +356 7961-9355 or alternatively email us at [email protected]
My order has arrived and there’s a spelling mistake!
We know how important it is for the personalisation to be spelt correctly and we are sorry there is a spelling mistake. If the product has come from our factory there will be a delivery note. Please check the delivery note to see what characters you entered at the time of order. We also send you the artwork for your approval prior to production.
Our personalised gifts are tailor-made for you, so our machines will print the same exact message that has been entered by you when ordering. We, therefore, advise you to double check any names and messages for potential spelling mistakes.
If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process.
Please contact us so we can check your order to see what you entered.
I’ve decided to cancel my order, what should I do?
Time is of the essence here. Please call our Customer Support heroes immediately and we will try to cancel your order before it is sent to our production team.
Our call lines are open from 9.00am – 5.00pm weekdays Malta time.
Call us on +356 7961-9355 .
Calling from overseas? Call us on +356 9943-9866
If you have made an order over the weekend, then please email us at [email protected] or fill out our enquiry form.
Unfortunately, once an order has been received by our production team we can not cancel it.